FAQs

Do backdrops come in any other sizes besides 8’ x 8’?

All our backdrops are 8’ x 8’, which we’ve found to be the picture-perfect size for capturing groups of people in photos. We can create backdrops at pretty much any size you like, however that would be considered a custom order. Our maximum backdrop size is 8’ h x 100′ w.

What material is the backdrop made out? Does it wrinkle? Can I wash it?

Our backdrops are made from a three layered woven fabric that is 100% polyester. This fabric is wrinkle resistant with minimal light reflection. The minimal space between threads on this fabric allows for exceptional print quality and opacity, more than other standard fabrics. The backdrops are scratch resistant and washable to ensure long lasting vibrancy and use.

Please note, that although our backdrops are made from wrinkle resistant fabric, we suggest folding or rolling the backdrop when not in use to avoid creases overtime. If creasing does occur, the backdrop can be ironed, and when displayed taut on the stand creasing should smooth itself out.

Will my backdrop look just like the image shown on the website?

The short answer is, yes! All backdrops are digitally printed with high resolution at 720 x 720 pixels. The long answer is, yes, but please note that since all computer monitors are different and have various color settings we can not guarantee exact color matches, but the color will be very close.

What is the process for ordering a personalized or custom backdrop?

Personalized can be ordered through our website. When you pick your themed backdrop, there is an option to personalize the backdrop with up to 30 characters and/or a logo for an additional cost. If you would like to use more than 30 characters please note that in the “special requests and notes” section on your backdrop order page, along with your requested personalized copy. A CHALK SHOT IN-A-BOX team member will be in touch and we’ll do our best to accommodate your request. Once ordered, we will send you a digital mock up of your backdrop to approve with 48 hours. Your payment will be processed at this time. Once approved your backdrop will be printed. Since our designs are custom made by our team of artists, turnaround time for personalized backdrops is approximately 15 days from day of mock up approval. If you decide not to move forward with your order once viewing your mockup, you will be refunded the total amount of your order minus the $150 mock up fee.

Custom backdrop orders include a one-on-one brainstorming session with a CHALK SHOT IN-A-BOX lead artist over the phone, along with a digital mock up of your custom design and two rounds of tweaks. Once your digital mock up is approved, your backdrop design will be created by our artists in our Los Angeles studio and sent to the printer. Turnaround time for custom backdrops are approximately 30 days from day of mock up approval.

What if I want to use more than 30 characters when personalizing by backdrop?

If you would like to use more than 30 characters please note that in the “special requests and notes” section on your backdrop order page, along with your requested personalized copy. A CHALK SHOT IN-A-BOX team member will be in touch and we’ll do our best to accommodate your request.

What is the turnaround time for an order?

Themed backdrop orders take an average of 10 business days to produce and ship once ordered. Since they are custom created by our team of artists, personalized backdrops take an average of 15 business days to produce and ship once your digital mock up is approved. Custom backdrops take an average of of 30 business days to produce and ship once your digital mock up is approved. If you need your order sooner please let us know in the “special requests and notes” section on your backdrop order page. If our production schedule allows, we can rush your print and delivery time. Please note that rush print and delivery fees may apply.

What if I need my backdrop sooner than the listed turnaround time?

No problem! If our production schedule allows for it we can rush your print and delivery time. Please note that rush print and delivery fees may apply.

What’s the best way to store my backdrop?

We recommend storing your backdrops by folding them cleanly and placing them in the plastic bag they arrived in for extra protection.

How do I order a display stand?

You have the option to add a display stand to your order on the backdrop order page.

Do the backdrops fit taut on the display stand?

Yes, when backdrops are accurately assembled on our display stands according to our assembly guide (see here) the backdrops will be taut. We cannot guarantee backdrops will fit taut when using a third party’s stand.

What are my display options if I don’t order a stand?

For the sake of display convenience and accuracy we recommend purchasing a display stand with your first backdrop order. However, backdrops come with 3” pole pockets at the top and bottom, and grommets every 2’ on the left and rights sides so that it can fit on other display stands. If you would prefer your backdrop have grommets or pole pockets on all sides, please make note of that in the “special requests and notes” section on your backdrop order page.

Is the display stand adjustable to different sizes?

Yes, the display stand’s adjustable size ranges are width: 69”-129”, height: 36”-102”.  

Do you have a CHALK SHOT IN-A-BOX assembly guide?

Yes, click here to view our assembly guide.

Can I use my display stand with other CHALK SHOT IN-A-BOX backdrop orders?

Yes! All our backdrops can be displayed on our stand so order away!

Who do I contact if I have questions about setting up my backdrop and display stand?

First check out our assembly guide here. If you still have questions, feel free to email us anytime at inabox@kaseyjonesink.com or call us at (818) 732-9277. Check out our assembly guide here. 

What’s your return policy?

All sales are final. Due to the nature of our products, we are not able to offer refunds or store credit on returned items. If your order is damaged our team will determine whether we can replace your backdrop or stand. All inquiries regarding replacement backdrops or stands must be made within 7 business days of receiving your merchandise. Under no circumstance will shipping cost be refunded.

Ready to make your moments memorable? START DESIGNING